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Waymo

Waymo

waymo.com
What is your customer experience with Waymo?

Waymo Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Waymo has a 2.6 star rating from 31 customer reviews and about 18% would likely recommend, with overall neutral sentiment.

Positive Feedback

Users praise Waymo for being relatively cheaper and fun, highlight helpful lost-item recovery and occasional good customer service, and value discounts and gift certificate options.

Negative Feedback / Risk Areas

  • Frequent Waymo customer complaints cite safety incidents such as swerving, tailgating, and blocking driveways.
  • Poor or hard-to-reach customer service and confusing billing or refund issues frustrate riders.
  • Pricing disputes and unclear round-trip or gift certificate policies cause dissatisfaction.

Key Takeaways for Future Customers

  • Read Waymo reviews and confirm fare and gift certificate terms before riding.
  • Expect mixed customer service experiences; contact support for lost items or billing disputes.
  • Consider discounts or offers to offset occasional higher fares and potential service risks.
View full overview ›

Media from reviews

Illegal park waymo
Illegal park waymo - Image 2Waymo is blocking my driveway, I can’t go inWaymo - DANGEROUSBecause a invite code on waymo app is showing up but I don't know what it isA wayward Waymo car out front front for over an hour no driverA wayward Waymo car out front front for over an hour no driver
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Anonymous
map-marker Los Angeles, California

Gift certificates as a passenger.

1. What is your policy and procedure in purchasing a gift certificate?How much advance notice is required?

How is the gift certificate transmitted? What if the certificate amount doesn't cover the ride?What if it covers more than the cost of the ride?

2.

Do you charge for rides by the mile, or by the time, or by the number of passengers, or by other means?

3. Other information I'll need?

View full review
Joseph J Acx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

Rainbow taxi parked in front of handicap ravery night

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Your Waymo taxi is blocking the handicap ramp in front of 3D3 6th Avenue again. I'm handicap; I need to use the ramp to get up to the street.

I can't because it's blocked the whole yellow handicap ramp here. I'm going to call the police and have this taxi towed away because this is not the first time.

Every night this week, it's done this. Sick of it.

View full review
Loss:
$25
Cons:
  • Too many

Preferred solution: I would like to be able to get off the sidewalk to get into my ride get to my destination the taxi is blocking I'm in a handicap wheelchair. Now I can't get to my destination and I'll lose money on account of this

User's recommendation: Use a human taxi

Kiahna Uil
map-marker Sunnyvale, California

SFO pick up

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Poor customer service. Nonexistence. Its a shame that we cannot communicate with humans anymore rather than machines.

View full review
Zellie Bhq
map-marker San Francisco, California

Customer service via phone was apologetic

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I was walking in a crosswalk when a Waymo did not stop for me. I was not hit or hurt by the vehicle.

It was moving slowly. I called to report the incident.

View full review
Roxana R Ecv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Marina Del Rey, California

Left my house key on the ride

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They checked from camera and find my key on the middle of back seat and assured me some one would contact me so I can go and pick it up

View full review

User's recommendation: Please use Waymo they are great and safe and there price is lower than iber

Allysson Yzg
map-marker Los Angeles, California

Waymo almost hit me & driver infront of me today in LA. We had tonswerve to avoid collision. Scary situation

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Waymo almost hit me & driver infront of me today in LA ( marin del ray ) . 12/30 We both had the far left double turn lane & waymo serves into out lane forcing us to swerve.

Dangerous & if we didn swerve into oncoming traffic we both would have been hit. Passengers in back looked scared as I yelled at car.

View full review
Anonymous
map-marker Los Angeles, California

Lost phone in Waymo.

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Left my phone in a Waymo, was able to recover it through support. Took about two days with their procedures.

View full review

User's recommendation: Call support.

Chilton Ouo
map-marker Los Angeles, California

A bout Waymo gift card

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Im trying to call about Waymo gift card. I already talk with customer service about Waymo gift card thank you

View full review

User's recommendation: Good Customer Service

Steven Ogh
map-marker San Francisco, California

Cost $35 for a mile ride is my beef.

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Waymo will be the cab of the future. I hope you realize that not everyone can afford $35 for a one-mile ride; that's overdoing it price-wise.

View full review
Loss:
$35
Pros:
  • Nice clean cars
Cons:
  • Cars have a tendency to tail gate especially when the get to a red light

Preferred solution: Price reduction

Anonymous
map-marker Bloomington, Indiana

Fee confusion

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Ahead of the trip we purchased a round-trip fee of $43. However, we were not able to use it.

We were charged $25 for each direction. When I talked with your staff person from the car, he could not comprehend what we were talking about he kept on trying to connect us for a third trip, which made no sense

View full review

User's recommendation: Clear up how to use round-trip fares

Steven T Fsk
map-marker North Las Vegas, Nevada

App not working

Your agent disconnected me from the call; the issue was not resolved. There was an error with the Waymo car on my last pick-up.

It would not give me entry to the car.

I called Waymo, and they said they would credit it out because it would take another 30 minutes to be picked up. I would like this resolved immediately, and I would like to resume service with you.

View full review
Loss:
$4

Preferred solution: A credit for my missed ride and to resume service.

Merrit Qwd
map-marker San Francisco, California

Waymo sucks....

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I wouldn't ride waymo again... i did not have a good experience... will use Uber and lfyt from now on

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Anonymous
map-marker Scottsdale, Arizona

I found out the problem has to be solved with Amer. Express for extra charges.

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I was billed for 3 trips on 12/14/2025. I only had 2 trips.

One from Granite Reef Rd, Scottdale, Az to Orpheum Theatre, 203 Adams Phoenix. 2nd trip was return feom 203 Adams to Granite Reef, Scottsdale.

View full review

User's recommendation: I would recommend Waymo

Anonymous
map-marker Santa Clara, California

Left my hat in a waymo

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The hat turned up in a restaurant where Wamo picked us up. I wasn't sure so I checked all possibilities.

Thank you, for the great follow-up!

View full review
Santel B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Daughter hasn’t came home in 2 days

I still don't know where my daughter is. Police gotta help. I see, since I don't know the email to the person that may have taken her away because she doesn't have a Waymo account.

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Preferred solution: My child home now

Anonymous
map-marker Los Angeles, California

Gift certificates as a passenger.

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No answer to my call or to my email. Is it possible to give Waymo as a gift to someone? Will you keep track of the miles/time used?

What are your rates, and is there a distance limit?

Thanks!

View full review

User's recommendation: Call to talk with a human being.

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