Contact Waymo Customer Service
Waymo Phone Numbers and Emails
Toll-Free Number:
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(844) 261-3753
Customer Service:
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(650) 669-7376
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(877) 503-0840
Waymo Emails:
Waymo Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Waymo Customer Service is rated at 2.8 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Waymo is 8442613753. 90% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Saturday, while the shortest are on Thursday. The average call time is 5 minutes.
Be prepared for the call as Waymo may ask you for the following information to identify you as a customer: email, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Waymo Customer Service is rated at 2.8 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Waymo is 8442613753. 90% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Saturday, while the shortest are on Thursday. The average call time is 5 minutes.
Be prepared for the call as Waymo may ask you for the following information to identify you as a customer: email, first and last name or phone number.
People call Waymo mainly because of request for information, product/ service, shipping and delivery.
18% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Waymo is legal@waymo.com. 25% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
How to Contact Waymo Customer Service?
Most Popular Number:
| Total calls: 614 | Issues resolved: 39 | Last call: Jan 22, 2026 |
Contact Information
Waymo Website:
Waymo Help Center:
Corporate Office Address:
Waymo Customer Service Reviews
Poor customer service. Nonexistence. Its a shame that we cannot communicate with humans anymore rather than machines.
I wouldn't ride waymo again... i did not have a good experience... will use Uber and lfyt from now on
My answer to "how difficult" it was to reach a representative is incorrect. It was very difficult.
I wanted to respond quickly as it was a safety issue but could not call directly without a barrage of questions. I was not in a Waymo car but almost hit by one changing lanes.
I was driving at the time, but I knew that it couldn't wait to report a swerving Waymo car. Very difficult to make that call while driving.
I said enuf...!!!quit forcing me to do things I already did.. quit forcing me to chat on line when I have determined I need to talk live.
my wife and I have Waymo accounts, the problem was her pick up at the hospital..
we were forced to take alternate commercial transportation. TERRIBLE SITUATION in the dark.
Summary of Waymo Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Waymo?
Request for Information Question:
- “Have rolling O2 tank. Many questions re service instructions”
- “Inquiry”
- “I’m pissed off. My daughter hasn’t quit crying since this. Waymo hit a cat in front of her and we had to pick the cat up and take it to the hospital and relinquish it because I don’t have the funds to help it.”
Product/ Service Question:
- “Complaint”
- “Waymo Car didn’t recognize me a slow walking human in crosswalk”
- “Problem with billing”
Shipping and Delivery Question:
- “Lost item”
- “Destination location”
- “Picking up lost item”
Account Question:
- “Urgent unlock Waymo”
- “Forgot phone inside”
- “Forgot cell inside wayno”
Payments and Charges Question:
- “False charge”
- “Over charged”
- “Fraud”
Staff Question:
- “Poor service”
- “Talk to a customer service agent”
- “Car Cleaning services Providwr San Francisco”
Website/ Application Question:
- “App not working”
- “Military installation setup”
- “Car waiting. App down”
Return/ Replace Question:
- “Car changed lane with no signal light”
- “I was never picked up by Waymo. The car drove past me. The address entered was correct”
- “The pick up time is always changing”
Cards Question:
- “A bout Waymo gift card”
- “Can't register with my visa card”
- “Card wont work”
Refund Question:
- “Refund”
- “You’re Waymo is not trying to let me open the door and I need my money back for that”
Employment Question:
- “Employment”
- “A job”
Activation/ Cancellation Question:
- “Car cancellations”
Other Question:
- “Lost phone”
- “Lost key”
- “Left phone in car”
Compare Waymo Customer Service To
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