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Contact Waymo Customer Service

Waymo Phone Numbers and Emails

Toll-Free Number:

  • (844) 261-3753
Call customer service
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Customer Service:

  • (650) 669-7376

Waymo Emails:

Jobs/ Career
Legal
DMCA Inquiries, Privacy Inquiries
Media
Press Inquiries
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How to Contact Waymo Customer Service?

Most Popular Number:

(844) 261-3753
Total calls: 182 Issues resolved: 15 Last call: May 22, 2025
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PissedConsumer Reporter

Waymo provides two main customer service numbers: 650-669-7376 and 1-844-261-3753 (toll-free). Use one of them to ask any questions related to the company services or receive help from the company manager. If you have encouraged an emergency, call 1-877-503-0840. In any case, prepare all the questions you want to know the answers. This will allow the Waymo customer service representative to provide you with quality assistance with detailed answers.

Waymo provides several email addresses for different cases. Have questions about the Privacy Policy? Send a letter to privacy@waymo.com. With Terms or Service-related inquiries, contact the Waymo customer service at legal@waymo.com. If you are a journalist who needs information about the company for any commercial use, get in touch with a Waymo representative at the following contact: press@waymo.com.

If you are going to meet with one of the Waymo representatives in the company headquarters, write down its address: Waymo LLC 1600 Amphitheatre Pkwy Mountain View, California 94043 United States. To better orient in the location of the Waymo address, enter it in the search box of Google Maps and familiarize yourself with it there.

Waymo does not share information regarding its business hours. However, you can find out from the customer care team by calling 650-669-7376 or 1-844-261-3753. You can also ask about it on Facebook, Instagram, or LinkedIn page. To go to one of them, click on the icon of the social media where you feel most comfortable communicating at the bottom of the official company website.

All communication with Waymo via its official website takes place on the “Contact Us” page. To go to it, click on “Contact Us” at the bottom. Then follow the “contact us here” hyperlink, fill out a contact form, and click on the “Submit” button.

Waymo Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Waymo Customer Service is rated at 2.9 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    96% phone 4% email
  • The best phone number to call Waymo is 8442613753. 85% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Friday. The average call time is 6 minutes.

  • People call Waymo mainly because of request for information, account, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

Waymo Website:

Waymo Help Center:

Corporate Office Address:

Waymo LLC
1600 Amphitheatre Pkwy
Mountain View, California 94043
United States

Waymo Customer Service Reviews

2.9 / 5
Average
Desta Yat
Poor customer service.

I could never connect to anybody to talk to them. Very sad system to have when you're a taxi company?

Lawson Rxr
No response!!!

Cars keep coming down my Terrace on a no outlet street and making it hard on residents no reason for these cars to come down our street it is a dead end and making it hard cause they have to navigate turning around they come all day and all night .
Picking no passengers and getting stuck having to turn around Angry

Summary of Waymo Customer Service Calls

215 TOTAL
CALLS
05:56 AVG CALL
DURATION
27% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Waymo?

Request for Information Question:

  • “How to get Waymo in my city”
  • “Recent ride questions”
  • “Help with a previous ride”

Account Question:

  • “Forgot phone”
  • “Zip code 45385I have an invention for your automated cars it's a love card it's a multi-orgasmic car make me an offer in writing send it to 1301 North Monroe drive drive Xenia Ohio”
  • “Car wouldn’t unlock”

Shipping and Delivery Question:

  • “Lost item”
  • “Campbell location”

Payments and Charges Question:

  • “Overcharged”
  • “Charges”
  • “Charged twice”

Staff Question:

  • “Dissatisfied with service”
  • “Talk to a customer service agent”
  • “Past service”

Product/ Service Question:

  • “Stuck car”
  • “Failed payments”
  • “Complaint about a customer in a vehicle”

Employment Question:

  • “Employment”
  • “A job”

Website/ Application Question:

  • “Your company keeps taking money out of my cash app account which I've never used waymo before”

Cards Question:

  • “Credit card fraud”

Return/ Replace Question:

  • “Car didn't return”

Other Question:

  • “Report”
  • “Bad driver”
  • “Waymo is dropping people off at a schools private drive”

Compare Waymo Customer Service To

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